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Country Inn & Suites by Radisson - Bradenton, FL

08 Apr 2021 8:51 AM | Anonymous

Position Title: Front Desk PM Shift 


Job Description:

Main Job Duties and Responsibilities -

welcome and greet guests
answer and direct incoming calls
inform guests of hotel rates and services
make and confirm reservations for guests
ensure proper room allocation
register and check guests in
confirm relevant guest information
verify guest's payment method
verify credit cards for authorization
issue room keys and direct guests to their rooms
maintain clear and accurate records of guest room bookings
compute all guest billings, accurately post charges to guest rooms
receive and transmit messages for guests
retrieve mail, packages and documents such as faxes for guests
listen and respond to guest queries and requests both in-person and by phone
provide accurate information about local attractions and services
liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
complete and maintain any incident reports, daily activity reports or other reports requested by management
manage conference room bookings and scheduling
close guest accounts and check guests out
review accounts and charges with guests during the check-out process
process accurate payment of guest accounts
inform housekeeping when rooms have been vacated and are ready for cleaning
monitor visitors to the hotel
enforce rules and policies of the hotel
maintain a neat and orderly front desk and reception area

customer service orientation
attention to detail and accuracy
planning and organizing
ability to multitask and prioritize
professional appearance and attitude
effective verbal and written communication skills
ability to handle stress and stay calm under pressure

Education Requirements:

Education, Skills and Experience
High school diploma or equivalent
guest/customer relations experience, preferably in a hospitality environment
strong working knowledge of relevant computer software including MS Office and booking and payment systems
administrative skills
Key Competencies and Qualities

Name

Amy Turner-Gregg

Phone Number

(941) 363-4000

Email

amy.gregg@countryinnamericas.com

Website

http://countryinn.com

Misc. Information:

5610 Manor Hill Lane
Bradenton, Florida 34203

Come join the Radisson Team!


8430 Enterprise Circle, STE 140
Lakewood Ranch, FL 34202

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