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FLorida Blue- Retail Center Customer Service Advocate

10 Sep 2021 9:58 AM | Kristie Calandro (Administrator)

Company Name

Florida Blue

Position Title:

Retail Center Customer Service Advocate

Job Description:

Are YOU a friendly and outgoing sales-centered individual that is passionate about helping others achieve their healthcare goals? If so, read on and get ready to Apply!

We offer competitive salaries and benefits, work-life balance, flexible work arrangements, opportunities for growth and development, and a great place to work across our enterprise!

What Will Be Your Purpose:

The purpose of this position is to support a retail store customer experience that is conducive to sales, retention and customer loyalty.

What Will You Be Doing:

Help ensure all customers (walk-in, telephonic or electronic) are warmly greeted, their needs are assessed quickly, and they are referred to the appropriate setting, person, information, or tools to address their needs.
Provide a customer friendly service experience for customers with questions or issues related to health care, health insurance (benefits, claims, premium payments, membership, billing, and enrollment) or other related topics.
Use Web based tools and other aids to facilitate and teach customers to use resources, tools, information, and products to manage their health care and health care costs most effectively.
Ensure customers understand their products, benefits, tools and how to use them.
Cross-promote and identify opportunities for members to participate in value added services and programs available within the retail location.
Serve as direct contact and subject matter expert for questions from the general public or existing members related to Health Care Reform

Education Requirements:

What You Must Have:

High school diploma or GED
State of Florida 2-15 Health, Life and Annuities license 60 Days,
Excellent verbal and written communication skill
Proficient with MS Word, Excel, PowerPoint, Internet, and web-based tools
Work flexible hours to include evenings, weekends, and holidays

What We Prefer:

Associate degree
Experience in insurance industry, physician's office, hospital, or other position in health care industry.
Experience in store/retail management
Experience with financial products or services
Bilingual – Spanish

This is an essential office position in which social distancing cannot consistently be maintained. Therefore, to be successful, applicants need to be fully vaccinated for COVID-19.


Sherilyn Aiello

Phone Number

(941) 308-2042



Misc. Information:

Center Hours: Mon-Fri 8:30-7 Saturday: 8:30-4. During the months of October-December the Center Hours are Mon-Sat-8:30-7, Sunday 10-6.

8430 Enterprise Circle, STE 140
Lakewood Ranch, FL 34202

941-757-1664 |

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