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Florida Blue Sarasota Center - Customer Advocate

07 Feb 2022 8:34 AM | Kristie Calandro (Administrator)

Company Name

Florida Blue Sarasota Center

Position Title:

Customer Advocate

Job Description:

Are YOU a friendly and outgoing sales-centered individual that is passionate about helping others achieve their healthcare goals? If so, read on and get ready to Apply!

What We Can Offer YOU

We offer competitive salaries and benefits, work-life balance, flexible work arrangements, opportunities for growth and development, and a great place to work across our enterprise!

What Will Be Your Purpose:

The purpose of this position is to support a retail store customer experience that is conducive to sales, retention and customer loyalty.

What Will You Be Doing:
• Help ensure all customers (walk-in, telephonic or electronic) are warmly greeted, their needs are assessed quickly, and they are referred to the appropriate setting, person, information, or tools to address their needs.
• Provide a customer friendly service experience for customers with questions or issues related to health care, health insurance (benefits, claims, premium payments, membership, billing, and enrollment) or other related topics.
• Use Web based tools and other aids to facilitate and teach customers to use resources, tools, information, and products to manage their health care and health care costs most effectively.
• Ensure customers understand their products, benefits, tools and how to use them.
• Cross-promote and identify opportunities for members to participate in value added services and programs available within the retail location.
• Serve as direct contact and subject matter expert for questions from the general public or existing members related to Health Care Reform

Florida Blue is a federal contractor and as such will comply with federal guidelines related to the COVID-19 vaccination.

This is an essential office position in which social distancing cannot consistently be maintained. Therefore, to be successful, applicants need to be fully vaccinated for COVID-19

General Physical Demands:

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities

Education Requirements:


High school diploma or GED
State of Florida 2-15 Health, Life and Annuities license 60 Days,
Excellent verbal and written communication skill
Proficient with MS Word, Excel, PowerPoint, Internet, and web-based tools
Work flexible hours to include evenings, weekends, and holidays
Associate degree
Experience in insurance industry, physician's office, hospital, or other position in health care industry
Experience in store/retail management
Experience with financial products or services
Bilingual – Spanish a plus. Not required


Sherilyn Aiello


8430 Enterprise Circle, STE 140
Lakewood Ranch, FL 34202

941-757-1664 |

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