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Dunkin Donuts

21 Apr 2020 1:56 PM | Amy Treis (Administrator)

Position Title:

Asst Manager / MIT

Wage Range:

11-16 per hour

Job Description:

Job Summary:

The Assistant Restaurant Manager generally supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.

Responsibilities Include:

Team Environment

Assist to recruit, hire, onboard and develop employees
Communicate job expectations to employees
Hold team members accountable for their behavior and performance, addressing concerns promptly
Support the development of team members

Operational Excellence

Create and maintain a guest first culture in the restaurant
Ensure all shifts are appropriately staffed to achieve guest service goals
Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
Ensure Brand standards, recipes and systems are executed
Help prepare and complete action plans; implement production, productivity, quality and guest service standards
Review guest feedback and restaurant assessment results and implement action plans to drive system improvements


Control costs to help maximize profitability
Execute all in-restaurant marketing promotions in a timely manner
Execute new product roll-outs including team training, marketing and sampling
Drive sales goals and track results

Job Competencies:

Guest Focus

Understands and exceeds guest expectations, needs and requirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Sets, prioritizes and maintains focus on important activities
Reads and interprets reports to establish goals and deliver results
Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results
Problem Solving and Decision Making
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Identifies root cause of a problem and implements a solution to prevent from recurring
Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence

Develops and maintains relationships with team
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Encourages collaboration and teamwork
Leads others; negotiates and takes effective action

Building Effective Teams

Identifies and communicates team goals
Monitors progress, measures results and holds others accountable
Creates strong morale and engagement within the team
Accepts responsibilities for personal and team commitments
Recognizes and rewards employee’s strengths, accomplishments and development
Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Education Requirements:

Fluent in English
Restaurant, retail, or supervisory experience
Basic computer skills
At least 18 years of age (where applicable)
Basic writing skills
High School diploma, or equivalent
Math and financial management


Laura Roark



Misc. Information:

When applying please email your resume to and please indicate you first two location choices. We are hiring for the following locations

345156 - 62nd Bradenton "812 62nd St Cir E, #101, Bradenton, FL 34208"
350142 - 14th St. "5235 14th St W, Bradenton, FL 34207"
350919 - University Grove "2525 University Pkwy, Sarasota, FL 34243"
350948 - Manatee Ave. "5601 Manatee Ave W, Bradenton, FL 34209"
352379 - 30th Street "5259 (5275) 30th St E , Bradenton, FL 34203"
356664 - Cortez "4415 34th St W, Bradenton, FL 34207"
357290 - Tamiami Tr "7942 N Tamiami Tr, Sarasota, FL 34243"
357390 - Upper Manatee "11015 State Road 64 E, Bradenton, FL 34212"
358446 - 1st St Bradenton "4015 1st St E, Bradenton, FL 34208"
358503 - Lakewood Ranch "8425 Lorraine Rd (Lakewood Ranch), Bradenton, FL 34202"

8430 Enterprise Circle, STE 140
Lakewood Ranch, FL 34202

941-757-1664 |

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