Communicating with Brevity, Clarity and Impact in any Situation
This highly interactive session inspires participants to become more engaging, effective, empathic, to-the-point communicators. Through discussion and the analysis of entertaining positive and negative video vignettes depicting relevant and sometimes difficult conversations, attendees are challenged to become more effective and customer-focused in their communications. Participants will learn core techniques to enable them to get to the point clearly and concisely; including how to deliver a listener-focused, compelling message in 20 seconds or less, how to address uncomfortable or unanswerable questions by tactfully restructuring conversations in an honest, informative and positive manner, and how congruent nonverbal and verbal communication can be used to deliver succinct, impactful messages.
JOAN LOWERY, M.Ed.
Joan has more than 30 years of experience working as a professional communicator both domestically and internationally. Her work spans the fields of training; program design; broadcast and print journalism; acting and coaching. In addition to regularly delivering media training throughout the U.S. for high tech, healthcare, wine industry and non-profit clients, for the last twelve years she has been presenting communication skills training classes for Intel Corporation at their sites around the world. Locally, Joan is a member of Gulf Coast Community Foundation’s Invest in Incredible (i3) consulting team and served as a faculty member and instructional designer for Ringling College of Art and Design’s Corporate Creative Center (RC3.)
Her background includes more than twelve years as a talk show host/producer, a news reporter on radio and television, as well as freelance print journalism. She has worked for KTVU-TV (Oakland, CA,) Associated Press Radio Network, Cable News Network, KCSM-TV (public television, San Mateo, CA,) WQSA AM Radio, WZ 1280-AM Radio and Storer Cable Television (Sarasota, FL.) Her book, CultureShift, A Leader’s Guide to Managing Change in Health Care, was published by American Hospital Publishing, Inc.
Networking & Coffee at 7:30 a.m.
Presentation begins at 8:00 a.m.